Replace your ClientView MSIC

Quickly and easily replace your MSIC With ClientView. Australia’s cheapest, secure & trusted replacement service.

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*Applies ONLY to cards issued by ClientView. If your card was issued by other provider, you can easily apply for a new card with us.

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Lowest Price Guaranteed. Clear, upfront pricing with no hidden fees.

Top-Tier Security. Built on Australia’s most secure tech platform, with annual audits

Trusted for 20+ Years. Consistent, expert service from a team that knows MSIC inside and out.

Local Business, Real Support. We’re a small Aussie team. No offshore call centres.

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Why Replace your MSIC Promptly?

Legal Obligation

The law requires a current MSIC to access port facilities.

Access Continuity

No card = no site entry = lost shifts / income.

Identity Protection

Prevents misuse of your original card by bad actors.

Same Low Price

You only pay the replacement fees + optional service upgrade.

Reasons to replace your MSIC

You lose access to ports and port facilities to conduct business

Lost, destroyed, damaged, altered or defaced

Typical Proof Needed

Statutory Declaration (lost / damaged)

Details:

Card physically unusable or details now unreadable

Stolen

Typical Proof Needed

  • Statutory Declaration (lost / damaged)
  • Police Report – incident reference number

If Stolen:

Once reported, card is immediately cancelled in the national register

Change of name

Typical Proof Needed

Official name-change certificate / marriage cert.

Details:

Card must display your current legal name

Change of MSIC type

Typical Proof Needed

Operational-need letter for new colour (Blue ⇄ White)

Example:

Upgrading from visitor white to worker blue

Visa Extension

Typical Proof Needed

Updated visa grant notice

Details:

Card validity needs to match new visa end-date.

The Process

How to replace your MSIC

Replace
Replacement Process

1. Fill out replacement form

Fill out your replacement form here.

2. We contact you

We provide further instructions and documentation needed for replacement. Read more about replacing your MSIC card here.

3. Verifcation

We confirm your particulars, documentation and next steps. Usually no visit to Australia Post is required, except under certain curcumbstances.

4. Card printed & ready

We send to nominatedited address by registered post.

FAQs

Find answers to your questions about the MSIC application process and our services.

What information do I need to request a replacement card?

Proof of identity and a statement about how the card was lost, stolen, or damaged. Some providers may require a statutory declaration or police report.

You must provide required identity documents (r. 6.08BB) and a statement, statutory declaration, or police report explaining the loss/damage/theft, as requested by the issuing body's MSIC plan (r. 6.08S(3); r. 6.07Q(2)(j)).

How quickly can I get a replacement MSIC?

The timing depends on the issuing bod, there is no set minimum or maximum in the regulations.

No fixed timeframe is specified (r. 6.08S(2)). Issuing bodies must act 'as soon as practicable.' Check with your provider for estimated processing times.

Do I need to report a stolen MSIC to police?

If MSIC has been stolen, you need to supply a copy of a police report, or other information issued by the police, regarding the theft.

The regs require reporting a lost/stolen MSIC to the issuing body 'as soon as practicable' (r. 6.08S(1)) and the holder must supply the issuing body a copy of a police report, or other information issued by the police, regarding the theft;

Do I need new background checks for a replacement?

No, not if your existing background check is still valid.

If your current background check is valid (i.e., within the MSIC's active period), you do not need a new one for a replacement (r. 6.08S; r. 6.08BG for check duration).

New background checks are only needed if your card is expired or the check period lapses.

Can I get a temporary MSIC while waiting for replacement?

No, the regulations do not provide for temporary MSICs. You must wait for your replacement to be issued.

The regulations make no provision for temporary or interim MSICs (see r. 6.08S). You must wait for a formal replacement.

What happens if I find my old MSIC after getting a replacement?

You must return the old card to the issuing body - it's no longer valid.

You must return the old card to the issuing body - it's no longer valid.

How long does it take to get a replacement MSIC?

You must notify your issuing body within 7 days if your MSIC is lost or stolen. For a lost card, complete a statutory declaration; for a stolen card, provide a police report.

If your MSIC is lost, stolen, or destroyed, you are legally required to notify your issuing body within 7 days of becoming aware of the loss or theft.

Lost or Destroyed

You must:

  • Make a report to the issuing body in the form of a statutory declaration within 7 days.
  • The declaration must describe the circumstances of the loss or destruction.

Stolen

You must:

  • Provide the issuing body with a copy of a police report, or other documentation issued by police about the theft, within 7 days of becoming aware of it.

Regulatory Reference

Maritime Transport and Offshore Facilities Security Regulations 2003, Regulation 6.08R(1):

A holder of a blue MSIC commits an offence if they fail to:

  1. Make a statutory declaration reporting the loss, theft, or destruction of the MSIC within 7 days of becoming aware of it; or
  2. If the MSIC was stolen, provide the issuing body with a police report (or other information issued by police about the theft) within 7 days.

Failure to report as required is an offence under the regulations.

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Can my employer request a replacement card on my behalf?

Yes, your employer can help request a replacement, but you must authorise it and provide required documents.

The regulations do not prohibit an employer from helping, but the replacement process (r. 6.08S) requires the applicant's identity to be verified and all standard evidence to be provided.

Employer assistance is allowed as long as regulatory requirements are met.

Still have questions?

Read our full list of FAQs.

More FAQs

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