Corporate Solutions

ClientView supports a broad mix of employers that rely on MSICs for safe and compliant operations.

Typical organisations using ClientView

• Port and terminal operators and their contracted stevedoring and logistics providers.
• Shipping, tug and offshore facility operators.
• Large transport, logistics and supply chain companies with national footprints.
• Other maritime related employers that manage large pools of MSIC holders.

These organisations choose ClientView for its corporate portal, trained staff and proven record of delivering MSICs at scale.

Yes. ClientView can support a mix of employees, contractors and labour hire workers within a single corporate MSIC programme.

Managing different worker types

• All applicants must meet the same identity, background and operational need requirements.
• Records can include employment type, labour hire agency or contractor company.
• Access and reporting can still be grouped by site, supervisor or cost centre.
• Departed staff can be flagged promptly so cards can be cancelled or recovered.

This flexibility means you can manage every person who needs an MSIC for your operations through the same secure process.

ClientView records MSIC expiry dates in the corporate portal and uses proactive reminders so renewals can be started and approved before cards lapse.

How renewals are managed

• Each cardholder record includes card type, issuing date and expiry date.
• Administrators can view upcoming expiries by site, role or cost centre.
• Reminder prompts make it easy to start renewal applications well ahead of expiry.
• Renewal status can be monitored through to card production and dispatch.

This approach reduces last minute renewals and helps keep critical staff continuously compliant and able to work.

ClientView reduces compliance and administrative workload by centralising every step of the MSIC process in a single secure platform.

Ways the corporate solution lightens your workload:

• Online applications replace paper forms, manual data entry and email chains.
• Identity, operational need and document checks follow standardised workflows.
• Expiry tracking, renewals and reporting are handled inside the portal.
• Dedicated support means less time spent chasing updates or resolving issues.

This allows your internal team to focus on core operations while still meeting MSIC obligations.

ClientView's Corporate Portal lets administrators view all staff MSICs, set automated renewal reminders, perform in-house identity checks and lodge bulk applications with consolidated invoicing, dramatically cutting admin time and costs.

Trained administrators conduct in-person ID checks (r. 6.08BB), collect required documents, confirm operational need and lodge background-check applications via AusCheck

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• All procedures adhere to the MSIC Plan's secure verification protocols .

MSICs are personal; if a former employee no longer has an operational need, they must return the card within 30 days under r. 6.08Q

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• ClientView will cancel the MSIC and record the return there is no corporate liability once the individual no longer qualifies .

Per r. 6.08BB, each applicant must present Category A, B and C identity documents (and Category D if address not shown), along with a signed operational-need letter

Details

• Company-administered in-person verification completes the process, and scanned copies are uploaded securely .

Corporate accounts have no volume thresholds

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• Whether you issue one card or thousands, the portal supports unlimited scale with identical service levels and pricing .

At application or renewal, administrators request an invoice in the portal

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• ClientView processes it on the same business day, issues a single consolidated invoice for all selected MSICs and provides electronic remittance details to avoid delays .

Administrators can select multiple impending expiries in the portal and trigger batch renewals in one action

Details

• The system automatically re-submits background checks (if required) and generates consolidated invoices, dramatically reducing processing time .

Administrators can select multiple impending expiries in the portal and trigger batch renewals in one action

Details

• The system automatically re-submits background checks (if required) and generates consolidated invoices, dramatically reducing processing time .

The Corporate Portal is designed for multi-user management

Details

• You can create, renew, suspend and cancel hundreds of MSICs from a single interface, assign roles to team members and delegate approval workflows to streamline large-scale programmes .

Contractors fall under the same corporate account structure. You can add contractors as MSIC applicants, verify their identity and operational need, and issue Blue or White MSICs according to the same procedures as employees .

Customisable reports and analytics are available in the Corporate Portal

Details include:

• issuance volumes
• expiry forecasts
• active vs. suspended cards and audit trails.

Administrators can export usage data on demand to meet internal compliance and management-reporting needs.

Administrators can edit staff records in the portal at any time. Changes

Details

• name updates
• address revisions or operational-need amendments are captured in real time
• and supporting documentation can be uploaded directly to satisfy regulatory requirements (e.g. name change documents under r. 6.08LCA)

The Corporate Portal provides a central dashboard where administrators can track the status of every MSIC application from submitted, to background-checked, to printed and dispatched ensuring full visibility and control over the entire lifecycle .

Through the ClientView Corporate Portal, administrators receive automated expiry alerts and can proactively manage renewals

Details

• The system issues email reminders at 3 months, 1 month and 2 weeks before expiry, and administrators can view all upcoming expiries in real time via the portal .

ClientView offers the most competitive per-card pricing in the market, so volume discounts are not required. All corporate clients benefit from our lowest published MSIC fees, combined with hyper-efficient finance processes that yield the best total cost of ownership .

ClientView supports a broad mix of employers that rely on MSICs for safe and compliant operations.

Typical organisations using ClientView

• Port and terminal operators and their contracted stevedoring and logistics providers.
• Shipping, tug and offshore facility operators.
• Large transport, logistics and supply chain companies with national footprints.
• Other maritime related employers that manage large pools of MSIC holders.

These organisations choose ClientView for its corporate portal, trained staff and proven record of delivering MSICs at scale.

Yes. ClientView can support a mix of employees, contractors and labour hire workers within a single corporate MSIC programme.

Managing different worker types

• All applicants must meet the same identity, background and operational need requirements.
• Records can include employment type, labour hire agency or contractor company.
• Access and reporting can still be grouped by site, supervisor or cost centre.
• Departed staff can be flagged promptly so cards can be cancelled or recovered.

This flexibility means you can manage every person who needs an MSIC for your operations through the same secure process.

The ClientView Corporate Portal gives nominated administrators a single, secure view of all MSIC holders, applications and renewals across every site.

Key portal features

• Maintain a live register of all current and past MSIC holders linked to locations and business units.
• Start new applications, upload documentation and track progress in real time.
• Allocate staff to different sites, roles or cost centres for easier internal reporting.
• Trigger renewals, monitor expiries and export audit ready reports when required.

This centralised portal removes spreadsheets and email trails and gives your organisation clear control of its MSIC obligations.

ClientView reduces compliance and administrative workload by centralising every step of the MSIC process in a single secure platform.

Ways the corporate solution lightens your workload:

• Online applications replace paper forms, manual data entry and email chains.
• Identity, operational need and document checks follow standardised workflows.
• Expiry tracking, renewals and reporting are handled inside the portal.
• Dedicated support means less time spent chasing updates or resolving issues.

This allows your internal team to focus on core operations while still meeting MSIC obligations.

ClientView's Corporate Portal lets administrators view all staff MSICs, set automated renewal reminders, perform in-house identity checks and lodge bulk applications with consolidated invoicing, dramatically cutting admin time and costs.

ClientView and most issuing bodies do not produce sample cards for operational use

Details

• They are strictly for demonstrations within internal systems or training sessions; they cannot be presented at security points because they are not recognised under the Regulations ' 2.2.2 of ClientView Plan?

The regulations apply operational need test regardless of paid/volunteer status: Standard Requirement (6.07F(1)): If volunteers require "unmonitored access to a maritime security zone at least once each year" for their duties, they need blue MSICs Emergency Response Exemption (6.07N): "Nothing in this Division requires or authorises a maritime industry participant to prevent any of the following having access:" Law enforcement officers responding to emergencies Ambulance, rescue or fire service officers responding to emergencies No MSIC requirement during emergency response Practical Application for Marine Rescue: During emergencies: No MSIC required under 6.07N(1)(b) Non-emergency activities: MSIC required if: Training in maritime security zones Vessel maintenance in secured areas Regular patrols through zones Equipment storage access Volunteer Considerations: "Occupation or business interests" in 6.07F(1) broad enough to cover volunteer roles Cost recovery under 6.09A applies equally to volunteers Same background check requirements Potential for group exemptions under 6.07M Borderline Situations: Occasional zone access might not meet "operational need" Escorted access for infrequent activities may suffice Emergency-only responders likely exempt The regulations recognize emergency response priorities while maintaining security for routine activities.

You can assign and delegate multiple administrator roles within the portal, each with configurable permissions for application submission, verification, reporting and invoicing .

All MSIC workflows applications, renewals, suspensions, cancellations and reporting are consolidated in the ClientView Corporate Portal for maximum efficiency and transparency .

Trained administrators conduct in-person ID checks (r. 6.08BB), collect required documents, confirm operational need and lodge background-check applications via AusCheck

Details

• All procedures adhere to the MSIC Plan's secure verification protocols .

Per r. 6.08BB, each applicant must present Category A, B and C identity documents (and Category D if address not shown), along with a signed operational-need letter

Details

• Company-administered in-person verification completes the process, and scanned copies are uploaded securely .

Corporate accounts have no volume thresholds

Details

• Whether you issue one card or thousands, the portal supports unlimited scale with identical service levels and pricing .

At application or renewal, administrators request an invoice in the portal

Details

• ClientView processes it on the same business day, issues a single consolidated invoice for all selected MSICs and provides electronic remittance details to avoid delays .

Administrators can select multiple impending expiries in the portal and trigger batch renewals in one action

Details

• The system automatically re-submits background checks (if required) and generates consolidated invoices, dramatically reducing processing time .

Administrators can select multiple impending expiries in the portal and trigger batch renewals in one action

Details

• The system automatically re-submits background checks (if required) and generates consolidated invoices, dramatically reducing processing time .

The Corporate Portal is designed for multi-user management

Details

• You can create, renew, suspend and cancel hundreds of MSICs from a single interface, assign roles to team members and delegate approval workflows to streamline large-scale programmes .

Customisable reports and analytics are available in the Corporate Portal

Details include:

• issuance volumes
• expiry forecasts
• active vs. suspended cards and audit trails.

Administrators can export usage data on demand to meet internal compliance and management-reporting needs.

Administrators can edit staff records in the portal at any time. Changes

Details

• name updates
• address revisions or operational-need amendments are captured in real time
• and supporting documentation can be uploaded directly to satisfy regulatory requirements (e.g. name change documents under r. 6.08LCA)

The Corporate Portal provides a central dashboard where administrators can track the status of every MSIC application from submitted, to background-checked, to printed and dispatched ensuring full visibility and control over the entire lifecycle .

Through the ClientView Corporate Portal, administrators receive automated expiry alerts and can proactively manage renewals

Details

• The system issues email reminders at 3 months, 1 month and 2 weeks before expiry, and administrators can view all upcoming expiries in real time via the portal .

If your MSIC is revoked (cancelled or suspended), you have the right to request reconsideration by the Secretary and, if not satisfied, to apply for a review by the Administrative Review Tribunal (ART).

Regulation references

See r. 6.08X, r. 6.08Z

If your MSIC is cancelled, suspended, or you disagree with another compliance action, you can apply to the Secretary for reconsideration

Details

• If still dissatisfied, you may apply to the Administrative Review Tribunal (ART) for a formal review.

Regulation references

See r. 6.08X, r. 6.08Z

The regulations provide different pathways depending on the type of background check failure: Automatic Disqualification (Regulation 6.08D): Tier 1 offense conviction Adverse security assessment (non-qualified) Adverse criminal intelligence assessment Results in written "disqualifying notice" Cannot enter maritime security zones May notify employer Qualified Security Assessment (Regulation 6.08H): Secretary reviews and decides May approve if no threat to maritime security Written notice of decision provided Review rights under ASIO Act Adverse Criminal Record - Tier 2/3 (Regulation 6.08F): Can apply to Secretary for approval Secretary considers offense nature, time elapsed, conduct 30-day decision timeframe Written decision with reasons Rights and Notifications: Written notice required for all rejections Reasons must be provided Appeal rights explained Review available through Administrative Review Tribunal (6.08Z) The system balances security requirements with procedural fairness, providing pathways for review except for the most serious disqualifying factors.

When you registered online the system created a unique Application ID and login

Details

• Each major milestone (ID verified, background-check lodged, AusCheck decision, card printed, card posted) is visible on your dashboard and also triggers an automatic email/SMS.

Under the ClientView MSIC workflow, application data sit inside the secure MSIC Information System that is accessible only to authorised issuing officers

Details

• Employers provide the 'operational-need' letter but have no portal access, and privacy rules prevent ClientView disclosing status without your consent.

Employers must ensure cards are surrendered when employment ends

Details

• ClientView assists with a stepped reminder process initial prompt, follow-ups at 30 and 60 days and a statutory declaration pack if the card is still missing
• A holder who keeps an expired card beyond 30 days commits an offence under r. 6.08P(1).

You can assign and delegate multiple administrator roles within the portal, each with configurable permissions for application submission, verification, reporting and invoicing .

All MSIC workflows applications, renewals, suspensions, cancellations and reporting are consolidated in the ClientView Corporate Portal for maximum efficiency and transparency .

MSICs are personal; if a former employee no longer has an operational need, they must return the card within 30 days under r. 6.08Q

Details

• ClientView will cancel the MSIC and record the return there is no corporate liability once the individual no longer qualifies .

Administrators can select multiple impending expiries in the portal and trigger batch renewals in one action

Details

• The system automatically re-submits background checks (if required) and generates consolidated invoices, dramatically reducing processing time .

Your MSIC only needs updating if your personal details or operational need change in a way covered by the regulations (

Details

• a name change under r. 6.08LCA or a change of residential address under r. 6.08LD). New professional qualifications alone do not trigger an update. You only notify and replace the card when one of the specific regulatory events occurs

Yes. ClientView can support a mix of employees, contractors and labour hire workers within a single corporate MSIC programme.

Managing different worker types

• All applicants must meet the same identity, background and operational need requirements.
• Records can include employment type, labour hire agency or contractor company.
• Access and reporting can still be grouped by site, supervisor or cost centre.
• Departed staff can be flagged promptly so cards can be cancelled or recovered.

This flexibility means you can manage every person who needs an MSIC for your operations through the same secure process.

ClientView records MSIC expiry dates in the corporate portal and uses proactive reminders so renewals can be started and approved before cards lapse.

How renewals are managed

• Each cardholder record includes card type, issuing date and expiry date.
• Administrators can view upcoming expiries by site, role or cost centre.
• Reminder prompts make it easy to start renewal applications well ahead of expiry.
• Renewal status can be monitored through to card production and dispatch.

This approach reduces last minute renewals and helps keep critical staff continuously compliant and able to work.

Yes. High volume and multi site employers usually gain lower per card costs and significant efficiency savings through ClientView's corporate MSIC solution.

Cost advantages for larger programmes

• Corporate pricing reflects consolidated volumes rather than one off individual applications.
• Bulk billing and central invoicing reduce transaction and administration costs.
• The portal and trained verifiers sharply reduce rework and processing delays.
• Fewer disruptions to site access avoid costly downtime for critical staff.

Over time, these efficiencies can materially lower the total cost of managing your MSIC obligations.

ClientView reduces compliance and administrative workload by centralising every step of the MSIC process in a single secure platform.

Ways the corporate solution lightens your workload:

• Online applications replace paper forms, manual data entry and email chains.
• Identity, operational need and document checks follow standardised workflows.
• Expiry tracking, renewals and reporting are handled inside the portal.
• Dedicated support means less time spent chasing updates or resolving issues.

This allows your internal team to focus on core operations while still meeting MSIC obligations.

Special arrangements in r. 6.08LA allow re-issue when a new work entitlement visa is granted within 12 months of the old visa's expiry, provided you still have an operational need and sign a statutory declaration.

Regulation 6.07J(2)(f) provides specific provisions for offshore facility crew: Exemption for Facility Crew: "A person who: (i) is a crew member of an offshore facility that is in an offshore security zone; and (ii) is in the offshore security zone, carrying out his or her duties as such a crew member; and (iii) holds a valid blue MSIC" This means: Must still HOLD a valid blue MSIC Exempt from DISPLAY requirement while on facility Must display when transiting to/from facility Exemption only applies within the offshore security zone Zone Definitions: "Offshore facility zone" - space occupied by facility (Regulation 1.03) "Offshore water-side zone" - surrounding water area Foreign Workers: Regulation 6.07J(2)(g) provides additional exemption for foreign crew of foreign-regulated vessels in offshore water-side zones who: Are not Australian citizens Don't hold Australian work visas Are performing crew duties Practical Application: Australian workers and visa holders need blue MSICs Transit through ports requires MSIC display Helicopter/vessel transfers may cross maritime security zones Supply base access requires proper display

The MSIC's scope is limited to Australian maritime security zones as established in the regulations: Within Australian Zones: MSICs permit access to any vessel within maritime security zones No distinction between Australian and international vessels in zone access International vessels in Australian ports create security zones requiring MSICs Regulation 6.07J applies regardless of vessel flag state Limitations: MSICs are issued under Australian law with Australian territorial application No reciprocal recognition provisions with other countries mentioned Definition of zones tied to Australian ports and facilities No extraterritorial application provided Practical Application: Stevedores can load/unload international vessels in Australian ports Ship agents can board international vessels in Australian waters Repairs/maintenance on international vessels in Australian zones permitted MSIC becomes irrelevant once vessel leaves Australian maritime security zones Not Authorized: Work on international vessels in international waters Access to foreign ports Recognition by foreign maritime security authorities The MSIC is fundamentally an Australian security credential for Australian-controlled zones, regardless of the nationality of vessels within those zones.

Regulation 6.08I(1) establishes the standard validity periods:

For white MSICs or blue MSICs applied for with 2-year validity: "2 years after the last day of the month in which the background check, undertaken when the holder applied for the MSIC, was completed" (6.08I(1)(a))

For blue MSICs applied for with 4-year validity: "4 years after the last day of the month in which the background check, undertaken when the holder applied for the MSIC, was completed" (6.08I(1)(b))

However, Regulation 6.08I(2) provides several important exceptions that may result in shorter validity periods:

• MSICs for persons under 18 expire no later than 6 months after their 18th birthday or 2 years from background check completion, whichever is earlier
• MSICs for visa holders expire no later than their visa expiry date
• MSICs issued to ASIC holders expire on the same day as their ASIC
• MSICs for crew of Australian International Shipping Register vessels are limited to 2 years Replacement MSICs expire according to special rules in Regulation 6.08L(3)

There is no lower age limit. An issuing body may issue an MSIC to a person 'younger than 18' if the person satisfies the standard criteria in r. 6.08C(1)

(a)-(e): operational need:

• (a); identity verified
• (b); evidence of Australian citizenship
• (c)(i) or a visa that entitles the person to work in Australia
• (c)(ii) or Australian-registered-ship crew status (c)(iii)
• favourable security and criminal-history outcomes (d)-(e) .

For applicants under 14 at the time of application, the application must:

• Obtain written consent from a parent or guardian authorising all MSIC-issuance steps (r. 6.08C(4)(b))
• ' A minor's MSIC must expire at the earlier of: (i) six months after the holder's 18th birthday or (ii) two years after the month in which their background check was completed (r. 6.08I(2)(a))

Non-citizens can apply if they meet the following requirements: 

• overseas workers on a visa
• must provide evidence of entitlement to work in Australia (r. 6.07A(1A)). Acceptable evidence includes a visa with work rights.
• All other requirements apply:
  
  • proof of operational need
  • identity
  • and security/background checks (r. 6.07A(1); r. 6.07B; r. 6.08BB).

The MSIC will not be valid beyond the visa's expiry date (r. 6.08I(2)(b))

The regs allow a 'residential address (

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• an address outside Australia)' (r. 6.07A(1)(b))
• and there is no citizenship requirement. However
• if not a citizen
• you must provide evidence that you are 'entitled to work in Australia' (r. 6.07A(1A))
• such as a valid visa with work rights. You must also meet proof of identity and operational need (r. 6.07A(1); r. 6.08BB)

You must provide:

• One document from Category A
• One different document from Category B
• One different document from Category C
• And if none of those show your current residential address, one from Category D

Category A — Proof of Start of Identity in Australia

Provide ONE of the following:

• Australian birth certificate
• Australian Citizenship Certificate or naturalisation certificate
• ImmiCard (for eligible visa holders)
• Australian visa with evidence of right to remain in Australia

Category B — Photographic Proof of Identity and Signature

Provide ONE of the following, different from Category A:

• Current, valid Australian or foreign passport
• Current, valid Australian driver’s licence
• Proof of age card (issued by a government authority)
• Other government-issued photo identification (must include signature)

Category C — Evidence of Use of Identity in the Community

Provide ONE of the following, different from A and B:

• Medicare card
• Private health insurance card
• Centrelink card
• Department of Veterans’ Affairs card
• Tertiary student card
• Seniors card
• Membership card issued by a registered club

Category D — Current Proof of Residential Address

Provide ONE of the following if your address is not shown on your other documents. Documents must be less than 6 months old:

• Utility bill (electricity, gas, water, phone, etc.)
• Council rates notice
• Recent bank statement
• Government correspondence showing your name and address
• Tenancy agreement or rent receipt

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If you don't have a birth certificate, you may use other accepted Category A documents (

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• a naturalisation certificate
• ImmiCard
• or visa documents) to prove the start of your identity in Australia. (See r. 6.08BB(2)(a)(i))

Documents may

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• an Australian passport
• valid work visa
• or ImmiCard showing your right to work in Australia. (See r. 6.08C(1)(c)(ii))

You do not need an Australian passport. Other Category A documents include: 

• a birth certificate
• ImmiCard
• or visa documents

All of the above may be used to establish identity. (See r. 6.08BB(2)(a)(i))

Any visa that entitles you to work in Australia makes you eligible to apply for an MSIC

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• Your MSIC will expire if your visa expires. (See r. 6.08C(1)(c)(ii), r. 6.08I(2)(b))

You do not need to be an Australian citizen, but you must be either a citizen or have a valid visa entitling you to work in Australia. (See r. 6.08C(1)(c))

You may apply for an MSIC if you hold a visa that entitles you to work in Australia

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• Your MSIC will expire when your visa does. (See r. 6.08C(1)(c)(ii), r. 6.08I(2)(b))

If your citizenship or visa status changes and you are no longer eligible to work in Australia, your MSIC must be cancelled (r. 6.08M(1)(d))

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• You are required to notify your issuing body of any changes affecting your eligibility.

Regulation 6.08BB(2)(a) specifies the exact documentation requirements for MSIC applications: Category A identification document (defined in Regulation 6.07B(1)): For Australian-born persons: Australian birth certificate or notice under section 37 of the Australian Citizenship Act 2007 For others: Valid document providing evidence of the start of identity in Australia (e.g., naturalization certificate, visa, movement record) Category B identification document that is different from Category A: Current and valid document with photo and signature issued by government Examples

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• driver's licenses or passports (Australian or foreign) Category C identification document different from both A and B: Current valid document showing use of identity in the community Examples include Medicare cards or private health insurance cards Category D identification document (if residential address not shown in other documents): Valid document showing current residential address
• less than 6 months old Example: utilities notice All documents must be provided in person as originals (Regulation 6.08BB(2)(a))
• and the issuing body must verify identity at the time of document submission (Regulation 6.08BB(4)). If documents are not in English
• Regulation 6.07HA requires an accurate translation

AusCheck conducts four mandatory background checks:

1) Criminal history check through CrimTrac covering all Australian jurisdictions;

2) ASIO security assessment for terrorism and national security concerns;

3) Immigration status verification confirming right to work;

4) Politically motivated violence assessment. These checks examine your past 10 years (or from age 16 if younger than 26).

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You must declare ALL criminal history including:

• spent convictions
• charges
• and court appearances. Non-disclosure of any criminal history
• even minor offences
• can result in automatic rejection for providing false information

Regulation 6.08C(1)(c) explicitly provides for international worker eligibility through multiple pathways:

Primary Pathway - Work Visa Holders (6.08C(1)(c)(ii)): "the issuing body is satisfied that the person holds a visa entitling him or her to work in Australia" Must have current Australian work visa Visa type must permit employment MSIC validity limited to visa expiry (Regulation 6.08I(2)(b))

Alternative Pathway - AISR Crew (6.08C(1)(c)(iii)): "the issuing body is satisfied that the person is a crew member of a regulated Australian ship that is registered in the Australian International Shipping Register" Don't need work visas Limited to 2-year MSICs (Regulation 6.08I(2)(d)) Must be crew of specifically registered vessels

Special Provisions for Foreign Workers:

• Foreign officials may obtain white MSICs for official duties (Regulation 6.07F(2)(c))
• Foreign crew in offshore zones have exemptions (Regulation 6.07J(2)(g))
• Foreign documents may need authentication under Hague Convention (Regulation 6.07H)
• Non-English documents require certified translations (Regulation 6.07HA)
• Practical Considerations: Same background check requirements apply
• Must meet operational need test
• May face document authentication requirements
• Visa expiry creates MSIC expiry regardless of 2 or 4-year selection

AusCheck triggers additional state-police or security-agency inquiries for 2'3 % of applicants

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• A single mismatched address, incomplete 10-year history or an unverified visa pauses the clock until satisfied
• ClientView's system shows 'Pending with Agency' in these cases; once cleared the usual steps resume.